frequently asked questions
What is the typical turnaround time?
Most visual vibes are in stock and ready to ship out! When this is the case you will receive your package in 3-5 business days. However our prints on wood are handmade therefore if we need to whip up your order from scratch it could take about three weeks to get from our home to yours.
Do you do custom orders?
Absolutely! Since a custom order is just that, it all starts with a conversation. Please email or call us with your request.
What is the turnaround time for a custom order?
Typically a custom order can take anywhere between 3-5 weeks. Our wood visual vibes are handcrafted and packaged with a ton of care. Sometimes that kind of love and attention takes a little extra time.
If you have a hard deadline for a piece of art, just let us know. We will of course be 100% honest if we can make it happen.
How do you choose the charitable organizations that you partner with?
We choose non-profits centered around education and/or human-rights because we believe that is where it all starts. We partner with select organizations who believe in creating tools and opportunities that help those in the local community which in turn affects our global community.
This process starts with researching the models and programs that organizations have in place, communicating with a representative and then growing our relationship so we can all do better.
What type of wood do you print on?
We work with a family owned print shop in Tennessee that has specialized wood buyers making sure the wood we print on is top-notch. The types of wood they seek and use are Maple plywood and Birch plywood.
How are you environmentally friendly?
If you can’t tell, we love Mother Earth. Therefore, we make sure all of our products do too. We use wood that is sustainable meaning that it is replenishable.
How much is shipping?
5x7 with stands - $1.99
6x6 - $2.99
11x14 - $9.99
12x24 - $14.99
Bandanas - $1.99
Shirts - $1.99
Greeting cards - $1.99
Will the images on wood fade over time?
Using UV inks and UV protective coatings we ensure you visual vibes look as vibrant sixty years from now as they day it was first welcomed into your space.
I saw something at your pop-up show, but can’t find it online. What gives?
We like to keep it fresh! We have certain pieces that you will only be able to find at our pop-up shows. We like to think of it as a way to say thank you to everyone who comes out to see us. But good news! If you email us about purchasing a specific visual vibe you saw at the show we will happily send it your way.
*costs will reflect our online marketplace pricing.
What is your return policy?
We want you to absolutely love your visual vibe. If you are not completely satisfied with your purchase you may return the item within 7 days of receiving it for an exchange or credit. Custom orders are non-refundable. Full refunds will be given only for wrong products delivered or any damaged items. Item must be in its original packaging and in perfect condition. Return shipping costs will not be refunded.